Digital Support Technician
End Point Assessment

Level 3

Assessment for Digital Support Technician apprentices from 1st for Awarding.

This standard has not yet been revised to include apprenticeship assessment. To find out when a new assessment plan is launched, training providers can sign up for updates. Sign up

Overview

What is a Digital Support Technician?

A Digital Support Technician helps organisations maximise the use of digital office technologies, productivity software, and communication tools to improve efficiency and service delivery. Apprentices choose from two options: Digital Applications Technician or Digital Service Technician.

View the apprenticeship standard View the assessment plan
Typical EPA period 3 months
ST Code ST0120
Ofqual qualification number 610/3857/X
Method
Remote
EPA is usually carried out remotely, with video calling. This allows flexible booking for apprentices throughout England.
EPA fee
£1250
Contact us to discuss re-sit and re-take fees.
What’s the difference between a re-sit and a re-take in end point assessment?

Assessment

What does end point assessment involve for Digital Support Technician level 3?

1.

Project Report with presentation, questions and answers

Apprentices complete a 1,500 word project report, deliver a 15 minute presentation and undergo and 30 minute questioning by video call.

2.

Professional Discussion underpinned by a portfolio of evidence

A portfolio of evidence is submitted at gateway. The discussion then takes place as a video call between the apprentice and assessor, lasting 60 minutes.

Useful to know

  • The portfolio is submitted at gateway.
  • The project is started after gateway and the report and presentation materials must be submitted by the end of week 4 of the EPA period.
  • There must be a 2-week gap between report and presentation submission and the assessment, to allow the assessor to review the materials submitted.
  • Re-sits are typically taken within 1 month of the EPA outcome date.
  • There is no cap on the grade that can be achieved in a re-sit or re-take.

Resources

In addition to our ongoing support, we provide:

This page is intended to give a high level overview. For full details, refer to our support materials.

For support with outcomes, curriculum alignment, and qualification achievement rates, get in touch.
Get in touch
Book a call to find out more